FREQUENTLY ASKED QUESTIONS

How can I return an item?

You can return items in their original condition within 30 days from receiving the order.

At this moment, gift cards and products purchased on sale are not eligible for refunds.

To start a return, you can contact me at contact@candlelit.nl

If you qualify for a return, I'll send instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

Please keep in mind that the costs of the return shipping must be paid by the customer.

Will you restock items indicated as “out of stock?”

Absolutely! I am constantly working on restocking in-demand candles across the range. If you'd like to know when a particular candle will come back in stock, sign up for our newsletter or sign up for updates on the product page you are interested in.

Where can I ship my order?

While I try to ship to as many countries as possible, the shipping is not fully worldwide yet.

At the moment, CandleLit ships to the following countries:

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