SHIPPING

Which countries do you ship to?

I currently ship to the following countries:

Australia, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you are trying to make an order but your country is not on the list, please send me a message to contact@candlelit.nl and we will make sure to add the option to the website. I apologize for the inconvenience as I build up the capability to offer a wider built-in shipping destinations range.

When will my order be shipped?

I aim to ship all orders within 2-5 days from ordering. You will receive a confirmation once your order has shipped.

When will my order arrive?

As all orders are shipped without tracking, I cannot give you a precise estimated delivery time. 

Please refer to this estimate of shipping times for an idea:

The Netherlands - 1 to 4 business days
Europe - 3 to 15 business days

Can I shop your candles in person?

Yes, you can! CandleLit often participates in events and markets. As we are based in Amsterdam, this is where we are often present during events, as well. 

See all our upcoming events here.

RETURNS

I no longer want my order. How can I get a refund?

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. At this moment, gift cards and products purchased on sale are not eligible for refunds.

To start a return, you can contact me at contact@candlelit.nl

If you qualify for a return, I'll send instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

Please keep in mind that the costs of the return shipping must be paid by the customer.

My order arrived damaged. What now?

If you inspected your order upon receiving it and found it broken or defective, please contact me immediately at contact@candlelit.nl.

When will I receive my refund?

Please allow me some time to process your return. Once the return is received, I will contact you with a confirmation. Then, you will be automatically refunded through your original payment method.

This can take some time depending on the processing times of the bank or credit card company in question. Your patience is much appreciated. If you are experiencing further issues, please reach out to contact@candlelit.nl